Consumer Education from Investment Savings Bank

Important External Resources Keep ISB Customers Informed

Direct Deposit

Be an Aware Consumer – Alert to Text Message Fraud

Recently ISB customers have been receiving text messages alleging that their debit cards have been locked out. ISB does not contact customers through text message. The fraud department will contact customers personally if fraud is detected on a debit card. The numbers below will show on Caller ID from our fraud department.

# will appear on Caller ID as
1-866-750-9107
1-877-372-3495
1-877-253-8964

New Debit Card Protections Fight Fraud 

Over the past year, ISB has put a number of measures in place to protect our debit card customers. These include:

  • blocking all international transactions
  • implementing a Debit Card Protection Hotline – a 24/7 monitoring service (similar to a security service that monitors your burglar alarm system activity)
  • contacting card holders in the event of suspected transactions

For those with Caller ID, be aware that the only telephone number our new Debit Card Protection Hotline uses to contact customers is as follows:

# will appear on Caller ID as
1-866-750-9107
1-877-372-3495
1-877-253-8964

So that we may better serve you, please be sure to call ISB at (814) 944-0843 and provide us with:

  • your current telephone number(s), so that our Hotline can reach you
  • advance notice of any international travel plans, to ensure that legitimate transactions initiated by you will not be blocked

IMPORTANT NOTE: Deceptive telemarketing schemes often sound as if they’re coming from someone you know, and may offer an urgent pretense to take immediate action, such as “your card may be deactivated.”

If you receive such a call, do not respond to any request that asks you to “press 1 to activate your card” or enter personal account information. Neither ISB nor its Debit Card Protection Hotline will ever initiate a call that asks you to reveal personal account information. 

Traveling Out of the Country? Consult with ISB!

If you expect to travel out of the U.S., there are important banking and money management tips our bankers can recommend. Before you travel overseas, ensure safe and smooth foreign transactions for every day of your trip. Consult with an ISB banking specialist today for a vacation that can be free of financial difficulties.

Altoona Office
1201 8th Avenue
Altoona, PA 16602
Phone: (814) 944-0843
Fax: (814) 942-6821
Email: click here

Lobby Hours
MON-FRI: 9am – 4:30pm

Drive Up Hours
MON-THU: 8:30am – 5pm
FRI: 8:30am – 6pm
SAT: 9am – 12pm

Holiday Hours

Duncansville Office
201 Patchway Road
Duncansville, PA 16635
Phone: (814) 695-7551
Fax: (814) 695-1369
Email: click here

Lobby Hours
MON-FRI: 9am – 5pm

Drive Up Hours
MON-THU: 9am – 5pm
FRI: 9am – 6pm
SAT: 9am – 12pm

Holiday Hours

After Hours
To report a lost or stolen debit card
after business hours, please call
1-800-554-8969.

To report a lost or stolen credit card
after business hours, please call
1-800-325-3678.

For credit card balance inquiries
after business hours, please call
1-800-299-9842.

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